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(9m 18s) Luke: Welcome to Grosvenor Casino Live Chat! My name is Luke. How may I help you? (9m 25s) Kam lun Chang: Hi luke (10m 6s) Kam lun Chang: I.


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All the big name places. I have tried my very best returning on so many occasions to give it another try but sadly with the end result. I dont want to be waiting on a year I have other things to support besides u holding onto my money. I was winning over an lost it back… I was winning over an lost it back then deposit another an they've suspended my account under review been on live chat for the past days an theyve hold onto my balance of an was told once complete they will call. I have to say this is truly poor casino,really average, bonus games pay like 2 or 3 pound: , sometimes your 12 free spins just spin away winning nothing. An will say to gambling commission for holding my money an not giving me it back. After signing up and uploading over pound then another the days ahead. Hi Chris, Thank you for your positive review and for taking the time to review Grosvenor Casinos! The cynic in me would claim this site is 'rigged' but no doubt the reply I would get would be the standard "we are monitored independently". These are con artists and nothing more. You've already flagged this. Play their online roulette it's a joke yes they will quote all games are random blah blah but a calculator could not even work out the odds the casino will produce everytime you play to stop you hitting a winning spin. I won nothing more then 5 pound and no feature on rainbow riches or any other game on 2 pound a spin or 1 pound a spin. Super Slots Hi Ronald, Thank you for your positive review and for taking the time to review Grosvenor Casinos!{/INSERTKEYS}{/PARAGRAPH} Sorry but we can't do nothing about that So without any reason they refuse to pay me the money they owes me Complaint need made to Gambling Commission, hopefully they'll be able to help me. Nice look and feel but impossible to win! How may I help you? Yes there may be a win from time to time but you have to play the individual slot forever to get a decent return. Decent casino but dont get enough bonus. Really bad I have to say this is truly poor casino,really average, bonus games pay like 2 or 3 pound: , sometimes your 12 free spins just spin away winning nothing. It has been over a week now and I have been going on the live support and keep getting told my case has been escalated. As I say, nice look and feel, but certainly not the place to go if you "feel lucky" and think a win may drop. Grosvenor Casino is a great platform to enjoy playing your casino games. Absolutely do not play this fellas. Really wish had read this site before joining and depositing money with this company. I rang up an was told I was shut for suspicious account. Hi Tony Thank you for your positive review and for taking the time to review Grosvenor Casinos! One of our friendly Customer Service Advisors will be able to look into this for you and will be able to run you through some troubleshooting steps that should help. Although the slots are numerous and a good selection and variety, in my opinion it's impossible to have any sort of success as the win ratio is awful. I think it is a total disgrace that they didnt do all check before so each person no what they are betting. You can contact them using the link below. I need an update been 5 days 10m 18s Luke: Let me take a look for you. In addition to this, our games are constantly tested and regulated by an independent authority to ensure fairness at all times. I will write a bad review on the trust pilot everyday an stop playing from playing on the site as it is taking so long. I attempted to log in the day after and they'd shut my account. Write a review. Kind regards, Grosvenor Casinos Team. Hi Alan, We are sorry to hear of your dissatisfaction with our games. I was told to call back and never got through. Very well run site Very well run site easy to work. Having tried on numerous occasions without any kind of decent win I am speaking from experience, I have used many many different slot sites and this one is probably the worst when it comes to having a fair and decent chance of showing any sort of profit. Avoid at all costs! No access to the redtooth club poker tables!!! After signing up and uploading over … After signing up and uploading over pound then another the days ahead. Although we understand your concerns and frustrations regarding your game play, we can assure you that all our games are fair and unbiased. No forewarning of this , only after bets had been settled. Hi Stephen, We are sorry to hear of your dissatisfaction with our website. Hi Jordan, Thank you for your positive review and for taking the time to review Grosvenor Casinos! Very good Keep up the good work. Does not offer good promotions and… Does not offer good promotions and bonus. Had to involved IBAS who rightly found in my favour. Genting has far better platform that works. Lots to choose from and great daily prizes on offer. When you try and play games outside top 7 they rarely work , and usually freeze. I know slots are based on luck, but this site feels more like it will only drop a win once you have invested heavily. Site is rubbish not a reflection of being in casino, basically most wins are half at best of what they should be for your stake. I have a lot of money in my account that was being withdrawn so I assume that is why they have suspended my account and not transferring the money to me. Grosvenor Experience Grosvenor Casino is a great platform to enjoy playing your casino games. You can view any promotions that you are eligible for on your Promotions page. I call them thieves an if they dont sort out my problem I will be commenting on trust pilot every day with a copy of there live chat. It's so re assuring companies like trust pilot exist to give the public a true reflection of companies like this in the eyes of the public. {PARAGRAPH}{INSERTKEYS}It turns out they need to verify my account which I have no problem with doing, sent over my driving license and bank statement and was told the verification process should be complete within 72 hours. Excellent Excellent in every way. After 20 times entering in the live chat with them, answer is same.. Proper crap. It should be sorted out for customers shake honestly it's so frustrating 15m 31s Kam lun Chang: I've got my new card details in an would like my balance to be transfer over to me 15m 53s Kam lun Chang: At least give me my money back 16m 24s Kam lun Chang: I can send u my letter of new card details 16m 28s Luke: As I have advised, the case is being reviewed and you will be contacted when it has been concluded. It's taking so long luke. Account suspended for playing regularly. My name is Luke. I cannot use your site as when I go to instant play on the poker section it just says that I have to resize the window but even when I adjust that it only lets me play hold em poker and not let me access my clubs poker tournaments. A fluke? Filter by:. When They did answer the line kept cutting off. Didn't have to wait long to receive my winnings. Reply from Grosvenor Casinos. Overview Reviews About. Hi Stavroulla, Thank you for your positive review and for taking the time to review Grosvenor Casinos! I was winning over an lost it back then deposit another an they've suspended my account under review been on live chat for the past days an theyve hold onto my balance of an was told once complete they will call. Hi Scott, Thank you for your positive review and for taking the time to review Grosvenor Casinos! Enticed to place bets with this company with the promise of a promotion. It's a total mess. Really hope the regulator reads sites like this and can investigate some of these companies. Personally I would keep away from this one. We are able to explain this in more detail or answer any questions that you may have if you contact our Customer Service Team. It's a joke. Better sites out there. Refused to honour promotion. Just read all those reviews, bad one after bad one. We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Grosvenor Casinos. I think they are thieves an didnt do anything when I was winning an now I'm losing an they have hold onto my money. Hi Aalayah, Thank you for your positive review and for taking the time to review Grosvenor Casinos! Stick to sites you know. Can I take your username please? Hi Alston, We are sorry to hear of your dissatisfaction with your promotions. Software seems really dodgy always seem to hit closest number to best staked number.